Kids Helpline facts for kids
| Services | Phone counselling Online counselling Email counselling |
|---|---|
| Affiliations | yourtown |
Kids Helpline is a free and private service in Australia for anyone aged 5 to 25. If you need to talk to someone, you can contact them by phone or online. The people who answer are called counsellors, and they are trained to help.
Every week, counsellors answer thousands of calls and messages from young people. They can help with any kind of problem, big or small. This could be about friendships, family, school, or if you're feeling sad, worried, or just need to talk.
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How to Contact Kids Helpline
Kids Helpline offers a few different ways to get in touch with a counsellor. All the counsellors have university degrees and are there to support you.
Talking on the Phone
You can call for free at any time, 24 hours a day, 7 days a week. The number is 1800 55 1800. Calls to this number are free from mobile phones, landlines, and public payphones in Australia.
Chatting Online
If you prefer typing, you can use the 'WebChat' service on the Kids Helpline website. This is also available 24 hours a day, 7 days a week. Sometimes you might have to wait a little while to connect with a counsellor, especially during busy times in the evening.
Sending an Email
You can also send an email to a counsellor at counsellor@kidshelpline.com.au. They check this inbox every day from 8am to 10pm. You will usually get a reply within a few days.
For those who use the service often, Kids Helpline can offer more support. They can also help you find other services in your local area if you need more in-person help.
Who Supports Kids Helpline?
Kids Helpline is a service provided by an organization called yourtown. It gets help from many different groups to make sure the service stays free for everyone.
The Australian Government provides funding, along with the governments of Queensland and Western Australia. It also gets support from companies like Optus, Bupa, Future Generation Investment Company, and First National Real Estate.
See also
- Crisis hotline
- Lifeline (crisis support service)
- Beyond Blue
