Regulation 261/2004 facts for kids

Regulation 261/2004 is a set of rules from the European Union (EU). It helps make sure that people flying on planes get fair treatment and help if their flight is canceled, delayed a lot, or if they are not allowed to board the plane. These rules are important for protecting passengers' rights when they travel by air.

What is Regulation 261/2004?

Regulation 261/2004 is a law created by the European Commission. Think of the European Commission as the main government body of the European Union. This law sets common rules for all airlines operating in the EU. It tells airlines what they must do for passengers in certain difficult situations.

Why Do We Need These Rules?

Before this regulation, different airlines had different rules. This could be confusing for passengers. The EU wanted to make sure everyone had the same basic rights. This way, passengers know what to expect if their travel plans go wrong. It also makes sure airlines treat everyone fairly.

When Did This Regulation Start?

This important regulation came into effect in 2004. It has been helping air travelers ever since. It applies to flights that take off from an airport in an EU country. It also applies to flights landing in an EU country if the airline is based in the EU.

Your Rights as an Air Passenger

Regulation 261/2004 covers three main situations where you might need help:

• Denied Boarding: This happens if an airline sells more tickets than there are seats on the plane. This is called "overbooking." If you are denied boarding, you might be able to get compensation.
• Flight Cancellations: If your flight is canceled, the airline must offer you choices. They might rebook you on another flight or give you a refund. You might also get compensation.
• Long Delays: If your flight is delayed for a long time, the airline has to provide you with care. This could include food, drinks, and even a hotel if you have to stay overnight. You might also be able to get compensation.

What Kind of Help Can You Get?

The help you get depends on the situation and how long the delay is.

Assistance During Delays

If your flight is delayed for a certain amount of time (usually 2 to 4 hours, depending on the flight distance), the airline must offer you:

• Meals and refreshments.
• Access to phone calls or emails.
• Hotel accommodation and transport if you need to stay overnight.

Rebooking or Refund

If your flight is canceled or very delayed, the airline must offer you a choice:

• A full refund for your ticket.
• An alternative flight to your final destination as soon as possible.
• An alternative flight at a later date that suits you.

Financial Compensation

In some cases, you might also be able to get money back, called "compensation." This depends on:

• The length of your flight.
• How long your flight was delayed.
• The reason for the cancellation or delay.

For example, if a flight is canceled because of bad weather, the airline might not have to pay compensation. But if it's canceled because of a technical problem with the plane, they usually do.

How to Claim Your Rights

If you think your rights under Regulation 261/2004 have been broken, you should first contact the airline. Explain what happened and what you are asking for. If the airline does not respond or you are not happy with their answer, you can contact the national authority in charge of air passenger rights in your country.