Charter Communications facts for kids

Quick facts for kids
Charter Communications, Inc.

Type	Public
Traded as	NASDAQ: CHTR (Class A) Nasdaq-100 component S&P 100 component S&P 500 component
Industry	Telecommunications Mass media (Internet)
Predecessors	Time Warner Cable Bright House Networks
Founded	1993; 32 years ago (1993) in St. Louis, Missouri, U.S.
Founders	Barry Babcock Jerald Kent Howard Wood
Headquarters	Stamford, Connecticut , U.S.
Area served	41 states
Key people	Tom Rutledge (Executive Chairman) Chris Winfrey (President and CEO)
Products	Broadband Cable television Digital cable Digital telephone HDTV Home security VoIP phone Internet security
Brands	Spectrum
Revenue	US$54.61 billion (2023)
Operating income	US$12.56 billion (2023)
Net income	US$5.26 billion (2023)
Total assets	US$147.2 billion (2023)
Total equity	US$14.72 billion (2023)
Owners	Liberty Media (23.3%) Advance Publications (13%)
Number of employees	c.  101,100 (2023)
Primary ASN 7843

Charter Spectrum service logo

Charter Communications, Inc., is an American telecommunications and mass media company with services branded as Spectrum. With over 32 million customers in 41 states, it is the largest cable operator in the United States by subscribers, just ahead of Comcast, and the largest pay TV operator ahead of Comcast and AT&T. Charter is the fifth-largest telephone provider based on number of residential lines.

In late 2012, with longtime Cablevision executive Thomas Rutledge named as their CEO, Charter relocated its corporate headquarters from St. Louis, Missouri, to Stamford, Connecticut, though kept many of its operations in St. Louis. On May 18, 2016, Charter finalized acquisition of Time Warner Cable and its sister company Bright House Networks, making it the third-largest pay television service in the United States. Charter ranked No. 70 in the 2019 Fortune 500 list of the largest United States corporations by total revenue.

History

1980–1998: Beginnings

Charter Communications CATV systems was founded in 1980 by Charles H. Leonard in Barry County, Michigan. The original Charter system headquarters and offices were located at 1001 Payne Lake Road, Yankee Springs Township, Michigan. Leonard began a corporate partnership with Gary Wilcox and Gerry Kazma, both from Naperville, Illinois, during which Spectrum Communications (Kazma) merged with Charter Systems (1981–1983).

Through continued mergers and acquisition, Charter was consolidated in 1993 by Barry Babcock, Jerald Kent and Howard Wood, who had been former executives at Cencom Cable Television in St. Louis, Missouri. It was also incorporated in the state of Missouri in 1993.

In 1995, Charter paid about $300 million for a controlling interest in the cable television systems owned by Crown Media Holdings and acquired Cable South.

In 1997, Charter and EarthLink worked together to deliver high-speed Internet access through cable modems to Charter's customers in Los Angeles and Riverside, California.

In 1998, Paul Allen bought a controlling interest. The company paid $2.8 billion to acquire Dallas-based cable company Marcus Cable. Charter Communications had one million customers in 1998.

1999–2008: Nasdaq listing and acquisitions

In November 1999, the company went public, trading on the Nasdaq stock exchange. At the time, it had 3.9 million customers.

Charter completed more than 10 major acquisitions in 1999 when it:

• Added 68,000 subscribers in Southern California with the purchase of four cable systems from American Cable Entertainment of Stamford, Connecticut.
• Acquired 400,000 InterMedia Partners subscribers, primarily in the Southeast. As part of the deal Charter would turn over about 140,000 of its subscribers to TCI in a cable system swap.
• Merged with Marcus Cable
• Acquired cable systems serving 460,000 subscribers from Rifkin Acquisition Partners and InterLink Communications.
• Acquired 173,000 subscribers, mostly in central Massachusetts, from New Jersey-based Greater Media Inc.
• Acquired Renaissance Media Group, a New York partnership serving 130,000 customers near New Orleans, western Mississippi, and Jackson, Tennessee.
• Acquired New Jersey-based Helicon Cable Communications. The systems served about 171,000 customers in eight states in the Southeast and Northeast.
• Acquired Avalon Cable TV, adding 260,000 subscribers primarily in Michigan and Massachusetts.
• Acquired Vista Broadband Communications in Smyrna, Georgia, adding 30,000 more customers.
• Acquired Falcon Cable TV of Los Angeles. Falcon was the eighth-largest cable operator in the United States with about one million subscribers in 27 states in primarily non-urban areas.
• Acquired Fanch Communications Inc. of Denver. Fanch had 547,000 subscribers in West Virginia, Pennsylvania, Michigan, Indiana, Kentucky, Louisiana, and Wisconsin.

Charter also began swapping customers with other systems to improve the geographic clustering of its systems. In December 1999, it signed a letter of intent with AT&T Corporation to swap 1.3 million cable subscribers in St. Louis as well as in Alabama, Georgia, and Missouri. In 2000, Charter Communications bought select AT&T cable markets, including Reno, Nevada, and the City of St. Louis.

In 2001, MSN and Charter signed an agreement to offer MSN content and services to Charter's broadband customers. In the same year, Charter received awards, including the Outstanding Corporate Growth Award from the Association for Corporate Growth, the R.E. "Ted" Turner Innovator of the Year Award from the Southern Cable Telecommunications Association, and the Fast 50 Award for Growth from the St. Louis Regional Chamber and Growth Association.

In 2008, Charter stock failed to meet Nasdaq standards and was given warning to comply by October 13 or request an extension.

Also in 2008, it acquired the cable-television franchise and service for the Cerritos and Ventura, California, areas from Wave Broadband.

2009: Bankruptcy and emergence

In February 2009, Charter Communications announced that it planned to file for Chapter 11 of the United States Bankruptcy Code on or before April 1, 2009. The action would allow Charter to pay its debt obligations, and cancel its obligations to shareholders. Private equity firm Apollo Management expected to own most of Charter's shares after the bankruptcy. Charter filed for a prearranged bankruptcy on March 28, 2009. The company expected the financial restructuring to reduce its debt by $8 billion, as well as adding $3 billion of new investment, and refinancing other debt.

On November 30, 2009, its bankruptcy plan was approved, which extinguished its stock and cut approximately $8 billion in debt. That day, Charter emerged from bankruptcy despite many of its creditors' objections over its bankruptcy plan.

2010–2012: Nasdaq re-listing; leadership change

Charter Communications service truck in 2012

On September 14, 2010, Charter Class A common stock was re-listed on Nasdaq under the symbol "CHTR".

In 2011, Microsoft co-founder Paul Allen stepped down as chairman and from the board of directors' seat, but at the time remained the largest single shareholder. Also in that year, Charter signed a multi-year deal with TiVo to deliver content via its platform.

Thomas M. Rutledge was appointed as a director and president and chief executive officer effective February 13, 2012.

The same year, Charter priced $1.25 billion senior debt, offering to pay down short- and long-term debt.

2013–2014: Purchase of Optimum West; Liberty Media investment

On February 8, 2013, Charter announced an agreement to acquire some former Bresnan Communications systems from Cablevision in a transaction worth US$1.63 billion. The deal brought Charter cable systems to 375,000 customers in Colorado's mountains and Western Slope, as well as in Utah, Wyoming and Montana.

Approximately one month later, on March 19, 2013, Charter announced that Liberty Media, a company controlled by former TCI CEO John C. Malone, would be acquiring a 27.3% ownership interest in the company, making it the company's largest single shareholder, largely through the purchase of interests held by investment funds following Charter's 2009 restructuring. In November 2014, Liberty's holdings in Charter as well as a small minority interest in Time Warner Cable were spun off as a separate holding company named Liberty Broadband Corporation, which as of early 2015 was 47.1% controlled by Malone.

2014–2017: Acquisition of Time Warner Cable and Bright House Networks

Ford E-Series van used by Bright House Networks

On January 13, 2014, Charter Communications said it was interested in buying its larger rival Time Warner Cable. After three previous attempts to buy and merge with the company, all of which failed, Charter's chief executive officer Thomas Rutledge wrote in an open letter to Time Warner Cable's chief executive officer Robert Marcus stating, "I believe we have a significant opportunity to put our companies together in a way that will create maximum, long-term value for shareholders and employees of both companies". The $132.50 per share offer, just above TWC's closing price at $132.40 on January 13, was rejected.

On February 13, 2014, Time Warner Cable accepted an offer of $158.82 per share from Comcast, avoiding a hostile takeover situation from Charter.

On April 28, 2014, Comcast and Charter announced that, assuming Comcast's merger with Time Warner Cable was successful, Charter would acquire 1.4 million Comcast/Time Warner Cable customers, bringing Charter's subscriber total to 30 million and making Charter, by its own count, the second-largest cable operator in the country. In addition to the 1.4 million divested subscribers, Comcast also agreed to swap 1.6 million subscribers with Charter in an even, tax-efficient exchange whose intent is to improve the geographic spread of both companies. In a third part of the agreement, Comcast would spin off 2.5 million subscribers into a new publicly traded company in which Charter would hold a 33% stake – with an option to eventually own the whole company – and former Time Warner Cable shareholders would hold a 67% stake.

In late March 2015, Charter announced plans to purchase Bright House Networks from Advance/Newhouse for $10.4 billion in a combination of cash and equities convertible to Charter stock. The deal was contingent on, among other approvals, the completion of Charter's transactions with Comcast, and the expiration of Time Warner Cable's right of first offer to buy Bright House itself (which was not expected to be exercised in light of the merger with Comcast). However, facing potential difficulties in reaching regulatory approval, Comcast called off its merger with Time Warner Cable in April 2015.

On May 26, 2015, Charter and Time Warner Cable announced that they had entered into a definitive agreement for Charter to merge with Time Warner Cable in a deal valued at $78.7 billion. Charter also confirmed that it would continue with its proposed acquisition of Bright House Networks under slightly modified terms. The deal was subject to regulatory approval, although the deal was expected to face less scrutiny from the FCC than the Comcast/TWC deal, as the companies were relatively smaller, and their media holdings are not as extensive as those of Comcast. The TWC and Bright House systems were to be migrated to Charter's Spectrum brand following the conclusion of the merger.

Liberty Broadband will invest a further $5 billion in Charter and will ultimately hold about 20% ownership in the combined entity. Advance/Newhouse will own about 14%, and other current Time Warner Cable shareholders are expected to hold a combined 44% stake. The merger was approved by the Department of Justice and FCC on April 25, 2016; it is subject to conditions, including a requirement that Charter must not implement usage-based billing, nor use its dominant position in the market to impact the online video industry – which includes a prohibition on charging for interconnections. Charter was also required to expand its services to two million new households, with at least one million being in markets where competing providers operate.

The merger was completed on May 18, 2016. The purchase made Charter the third-largest pay television company in the United States, behind AT&T and Comcast (the former having completed its merger with DirecTV in mid-2015).

2017–present: Post-TWC acquisition

A Charter Communications-branded Versalift Ford F-450 Super Duty bucket truck in Gillette, Wyoming

On January 26, 2017, it was reported that Verizon Communications was in talks with Charter to discuss a possible buyout. President and CEO of Liberty Media, Greg Maffei said that they were not interested in the deal. The deal was rejected around the end of May 2017. Charter claimed that the deal was too low for them to accept, and Charter's largest shareholder Liberty Media stated that they were not ready to sell.

In March 2017 under new FCC leadership, Charter's regulatory conditions were changed to require that Charter expand its services to 2 million households that are not currently served by any broadband provider, as opposed to requiring one million of these households to be in areas served by a competitor. The decision was made under goals by new chairman Ajit Pai to increase the availability of broadband in rural areas not served by high-speed Internet, but was criticized for maintaining oligopolies rather than encouraging wider competition.

In May 2017, it was reported that Charter and Comcast had entered into an agreement to "explore working together in a number of potential operational areas in the wireless space" in respect to mobile virtual network operators (MVNOs); both providers have agreements with Verizon Wireless to re-sell its services, and Comcast announced that it would begin to do so under the brand Xfinity Mobile later in the year. The agreement includes a provision, lasting for one year, that requires the companies to receive consent from each other before performing wireless-related acquisitions or mergers.

On June 21, 2017, it was reported that Charter was in talks to buy Cox Communications.

On March 28, 2017, IBEW Local 3 went on strike, representing 1,800 employees. The company had proposed moving independently managed health and pension benefits to its own company plans, which union members considered would include drastic cuts for them and their families and loss of job security. The strike ended on April 19, 2022, with an outcome that some found disappointing.

On March 12, 2018, it was reported that Softbank had purchased 5% of Charter's stock on the open market.

Threatened revocation of New York cable franchises

In June 2018, the New York Public Service Commission fined Charter $2 million for failing to meet obligations it agreed to as conditions of its acquisition of Time Warner Cable. Charter was required to expand broadband service to at least 145,000 unserved or underserved residential units over 4 years, with a minimum of 36,250 new units per-year. The company was accused of making false statements in its progress reports, with an audit finding that Charter fraudulently declared at least 14,000 addresses already served by the company as being "new" deployments. The commission threatened the possibility of further regulatory remedies, including revocation of its cable franchises.

On July 27, 2018, the NYPSC voted to retroactively reverse its approval of Charter's acquisition of TWC, thus revoking its franchises in the state of New York. The commission cited Charter's repeated failures to meet deadlines on expansion promised as part of the TWC purchase, "attempts to skirt obligations to serve rural communities", and "purposeful obfuscation of its performance and compliance obligations to the Commission and its customers." Within 60 days, Charter was to submit a plan to divest and migrate its New York state cable operations (which serve around 2 million customers) to new owners.

Charter CEO Tom Rutledge threatened legal action against the commission. The company was later granted repeated extensions of its deadline.

In April 2019, Charter agreed to new conditions, under which it must complete its expansion of 145,000 new premises by September 30, 2021 (being credited for 64,827 premises up until December 2018), all of which must be outside of New York City, and are subject to milestone requirements. Charter must also contribute $12 million to a fund "for broadband expansion projects at locations to be selected by the Department and the Broadband Program Office", with half of this funding to be provided to either Charter or a competitor via a competitive bidding process.

Streaming venture

In April 2022, Charter and Comcast announced plans for a 50/50 venture to develop a streaming platform. As part of this effort, Comcast would license its Flex streaming platform and offer up the XClass TVs and the Xumo streaming service.

Unbundling and September 2023 Disney/Spectrum carriage dispute

In July 2023, Charter announced a major change to its cable offerings, allowing consumers to choose between the Spectrum Select Plus cable package with regional sports offerings and the Spectrum Select Signature package without, for a lower cost. Major sports networks ESPN and FS1 would still be available with the cheaper option. This move came at a time when many consumers were cutting the cord and regional sports networks were struggling.

At the same time, it announced a new distribution agreement with DirecTV that would allow that service to provide more flexible options for consumers not interested in sports programming.

ESPN and sister Disney channels went dark on Charter Spectrum on August 31, 2023, interrupting coverage of the college football season opener and the US Open. Charter wanted to offer cheaper, non-sports packages to customers, as a way to fight cordcutting and to prepare for ESPN's potential launch of a full-service over-the-top subscription service. The dispute ended on September 11, 2023, with capitulations by Disney involving the offering of ESPN+ and Disney+ direct to Spectrum customers, along with sports-free bundles, though it also resulted in the removal of several networks (whose programming had already been widely available on Hulu and Disney+ or was otherwise a low priority for carriage), including BabyTV, Disney Junior, Disney XD, Freeform, FXM, FXX, Nat Geo Wild and Nat Geo Mundo.

Operations

A Charter Spectrum office in Gillette, Wyoming

Current operations

Coverage

Charter Communications offers service to an estimated 32 million people in 41 states with significant coverage in 48 states.

In November 2013, the company announced the re-branding of its residential services to Charter Spectrum which encompassed an upgrade to an all-digital network for its video, voice and broadband services. The company relied heavily on a predominantly coaxial cable-based network. The newer fiber-optic service-delivery system provides higher bandwidth speeds than are available with its coaxial cable infrastructure.

Spectrum's local insertion advertising arm, Spectrum Reach, currently offers service in 36 states across 91 media markets.

Call centers

On May 2, 2006, the company announced it would restructure seven of its call centers in the United States in the following locations:

Orders completed online or through retail partners with Charter Communications are directed to a call center located in Tempe, Arizona, operated by Teletech (Direct Alliance). This call center has inbound/outbound sales agents, as well as online chat agents. Outsourced call centers were implemented in 2006 and are located in Canada, Honduras and the Philippines.

Charter-owned call centers are located in St. Louis, Missouri (telephone service support center); Billings, Montana; Greenville, South Carolina; Vancouver, Washington; Fond du Lac, Wisconsin; Walker, Michigan; Rochester, Minnesota; Worcester, Massachusetts, and Louisville, Kentucky (the largest call center across the company), with Heathrow, Florida, handling the bulk of video, high-speed data, and telephone billing and customer service contacts.

In 2016, Charter announced that it would be adding 20,000 United States-based jobs, with many of these jobs being call center jobs.

Former operations

On March 27, 2006, Charter announced that it would sell cable systems serving approximately 43,000 customers in Nevada, Colorado, New Mexico, and Utah to Orange Broadband Holding Company (since renamed Baja Broadband).

Charter also sold cable systems in West Virginia and Virginia to Cebridge Connections (later Suddenlink Communications and now known as Altice USA) and cable systems in Kentucky and Illinois to New Wave Communications. The company eventually returned to those areas (excluding Illinois) in 2016 when it acquired Time Warner Cable.

On October 14, 2008, the Fairmont Sentinel reported that Charter was selling parts of their system to Midcontinent Communications, including Charter's offices in Bemidji and International Falls, Minnesota. Starting February 1, 2009, Midcontinent took over some of Charter's cable system in Minnesota including Balaton, Bemidji, Canby, Ely, Fairmont, International Falls, Littlefork, Sherburn, and surrounding communities. Other areas in Minnesota would have sold to Comcast, but the deal fell through.

On October 22, 2010, Charter sold 32 head-ends serving 65,000 customers in Alabama, Arkansas, Georgia, Louisiana, Missouri, and Texas to Cobridge Communications.

See also

• List of United States telephone companies
• List of cable television companies
• List of Connecticut companies
• Spectrum Sports
• Spectrum News
• SportsNet LA